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sahanInformation Technology
Solution 01 of 15

Government Applications

Public services online — any office, any language, any device. A configurable eGovernment platform that moves permits, licences, certificates and payments from paper queues to secure digital workflows, with full audit trails for every decision.

Government Applications: Bureau dashboard (sample screen with illustrative data)
Government Applications: Bureau dashboard (sample screen with illustrative data)
Bureau dashboard · Applications, SLA performance and revenue at a glance.

Sample screen with illustrative data

languages: Somali, Amharic, English, Arabic
4
online applications and tracking
24/7
digital audit trail per decision
100%
Built for
  • Regional bureaus and zonal offices
  • City and woreda administrations
  • Revenue, trade and civil-registration offices
  • Citizens and businesses applying online
eGovernment · Modules

12 modules, one integrated system

Each module feels familiar, shares data and is supported by the same team.

  1. 01

    Citizen portal

    Single sign-on account, applications, receipts and status tracking.

    Shares data with 11 more modules

  2. 02

    Service catalogue

    Every service with its fee, documents and service-level target.

  3. Workflow engine

    Drag-and-drop approval chains per office, with delegation.

  4. Digital documents

    Upload, verify and issue certificates with QR verification.

  5. Revenue & fees

    Mobile money and bank payments reconciled automatically.

  6. Case management

    Assign, escalate and resolve cases with SLA timers.

  7. Registry

    Civil, business and property registers in one data model.

  8. Notifications

    SMS, WhatsApp and email updates at every step.

  9. Reports & BI

    Live dashboards for bureau heads and the regional cabinet.

  10. Identity & roles

    Role-based access, two-factor login and full audit logs.

  11. Open APIs

    Secure integration with national ID, banks and other bureaus.

  12. Offline desk

    Front-desk capture that syncs when connectivity returns.

eGovernment · Sample screens

Inside eGovernment

Sample screens with illustrative data, with the key details called out.

Government Applications: Bureau dashboard (sample screen with illustrative data)
Government Applications: Bureau dashboard (sample screen with illustrative data)

Sample screen with illustrative data

Screen 01 / 02

Bureau dashboard

Applications, SLA performance and revenue at a glance.

  1. 1Live SLA tracking per office and service
  2. 2Revenue reconciled from mobile money and banks
  3. 3Every application traceable by tracking number
Government Applications: Citizen application wizard (sample screen with illustrative data)
Government Applications: Citizen application wizard (sample screen with illustrative data)

Sample screen with illustrative data

Screen 02 / 02

Citizen application wizard

Apply, upload, pay and track without visiting an office.

  1. 1Step-by-step wizard in four languages
  2. 2Document upload with verification status
  3. 3Pay fees with Telebirr, CBE Birr, Ebirr or bank
  4. 4SMS tracking number on submission
  5. 5QR-verifiable certificate on approval
eGovernment · How it works

From first request to final report

  1. 01

    Apply

    Citizen applies online or at the front desk

  2. 02

    Verify

    Officer checks documents and data

  3. 03

    Approve

    Workflow routes to the right authority

  4. 04

    Pay

    Fees collected digitally, auto-reconciled

  5. 05

    Issue

    QR-secured certificate delivered

Results for our clients

Result 01

Shorter queues at every office

Result 02

Transparent, auditable decisions

Result 03

Higher and traceable revenue

Built on one platform

Every Sahan system is built on one platform

So each new module you add feels familiar, shares data and is supported by the same team.

How the platform fits together
  • Multilingual

    Somali, Amharic, English and Arabic, including right-to-left.

  • Role-based security

    Granular permissions, two-factor login, full audit logs.

  • Web + mobile

    Responsive web plus Flutter apps for Android and iOS.

  • Offline-ready

    Field apps keep working without a connection.

  • Payments & SMS

    Mobile money, bank and SMS notifications built in.

  • Dashboards

    Real-time KPIs and exportable reports everywhere.