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sahanInformation Technology
How we work

A delivery method you can follow week by week.

Method, technology, security, commercial models, support and training.

Method

One route, from the first workshop to long-term support

Steps you can follow week by week, with working demos throughout the build.

  1. 01

    Discover

    Workshops, process mapping, requirements sign-off

  2. 02

    Design

    Architecture, UX prototypes tested with users

  3. 03

    Build

    Two-week sprints with working demos

  4. 04

    Test

    Automated and user-acceptance testing

  5. 05

    Deploy

    Data migration, go-live and hyper-care

  6. 06

    Support

    Help-desk, updates and continuous improvement

Build rhythm

Two-week sprints with working demos

Technology

A modern, proven technology stack

7 layers, from the back-end and front-end to mobile, data, maps, integration and hosting.

Back-end
  • ASP.NET Core (.NET 10)
  • C#
  • Entity Framework Core
  • REST APIs
Front-end
  • React 19
  • Vite
  • Next.js
  • Responsive HTML/CSS
Mobile
  • Flutter
  • Android
  • iOS
  • Offline-first sync
Data
  • Microsoft SQL Server
  • Reporting
  • BI dashboards
Maps
  • Leaflet
  • OpenStreetMap
  • GPS tracking
Integration
  • Mobile money
  • SMS gateways
  • WhatsApp OTP
  • Webhooks
Hosting
  • Cloud
  • On-premise
  • Automated backups
  • Monitoring
Security

Protecting public and business data

From who can sign in, to where your data lives and how you take it with you.

Access control

Role-based permissions, strong passwords and two-factor login.

Audit trails

Every create, change and approval logged with user and time.

Encryption

HTTPS everywhere; sensitive fields encrypted at rest.

Backups

Automated daily backups with off-site copies and restore tests.

Secure coding

OWASP practices, code review and dependency checks.

Data ownership

Your data stays yours — hosted where you choose, exportable anytime.

Engagement

Flexible ways to work with us

We match the commercial model to your budget cycle and procurement rules.

Discuss the right model
01

Fixed-scope project

New systems and websites

Agreed scope, timeline and price — ideal for new systems and websites.

02

Subscription (SaaS)

Hosted by us

Monthly or annual licence per user, branch or institution, hosted by us.

03

Licence + support

On your servers

Perpetual licence installed on your servers, with an annual support plan.

04

Dedicated team

Extension of your team

Our engineers working as an extension of your team.

Support

Support that continues after go-live

Response targets are agreed in each client’s service-level agreement.

Channels

  • Phone
  • Email
  • WhatsApp
  • On-site visits
PriorityExampleHow we respond
Critical
System down or data at risk
Immediate escalation to senior engineers; on-site visit if needed
High
A key function is unavailable
Prioritised fix with workaround provided first
Normal
Minor issue or question
Handled by the help-desk in the normal queue
Improvement
New feature or change request
Estimated and planned into the next release
Handover

Training that makes institutions self-sufficient

Training for users and administrators, complete documentation, and internal champions who train new staff.

01

End-user training

Role-based sessions in Somali, Amharic or English, with printed and video guides.

02

Administrator training

Configuration, user management, backups and reports.

03

Documentation

User manuals, technical documentation and API references.

04

Train-the-trainer

We certify internal champions who train new staff.