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sahanInformation Technology
Solution 02 of 15

City Management System

One platform to run a modern city administration. An integrated municipal ERP covering land, property, tax, permits, sanitation, complaints and internal administration — built for city mayors and service offices that need every bureau on one system.

City Management System: Mayor's dashboard (sample screen with illustrative data)
City Management System: Mayor's dashboard (sample screen with illustrative data)
Mayor's dashboard · Revenue, land, permits and complaints across every bureau.

Sample screen with illustrative data

bureaus supported on one platform
15+
parcel map linked to every record
GIS
view of each resident and property
360°
Built for
  • City mayor offices and cabinets
  • Land and property administration offices
  • Municipal revenue and service offices
  • Residents paying fees and requesting services
City Management · Modules

12 modules, one integrated system

Each module feels familiar, shares data and is supported by the same team.

  1. 01

    Land administration

    Parcel registry, lease, transfer and title-deed issuance.

    Shares data with 11 more modules

  2. 02

    Property & tax

    Property valuation, assessment, billing and collection.

  3. Building permits

    Plan submission, inspection scheduling and occupancy.

  4. Trade licensing

    New, renewal and inspection of businesses in the city.

  5. Complaints & 311

    Citizen reports with geo-tag, photo and resolution SLA.

  6. Sanitation & waste

    Collection routes, fees and contractor performance.

  7. Council & meetings

    Agendas, minutes, resolutions and follow-up actions.

  8. HR & payroll

    Civil-servant records, attendance and payroll.

  9. Finance & budget

    Budget, expenditure, procurement and audit.

  10. Asset register

    Municipal buildings, vehicles and equipment.

  11. GIS & maps

    Layers for parcels, roads, utilities and zoning.

  12. Mayor dashboard

    Real-time KPIs for the mayor and cabinet.

City Management · Sample screens

Inside City Management

Sample screens with illustrative data, with the key details called out.

City Management System: Mayor's dashboard (sample screen with illustrative data)
City Management System: Mayor's dashboard (sample screen with illustrative data)

Sample screen with illustrative data

Screen 01 / 02

Mayor's dashboard

Revenue, land, permits and complaints across every bureau.

  1. 1Actual vs plan revenue for the whole city
  2. 2SLA performance ranked by bureau
  3. 3Priority cases escalated automatically
City Management System: Land & property GIS (sample screen with illustrative data)
City Management System: Land & property GIS (sample screen with illustrative data)

Sample screen with illustrative data

Screen 02 / 02

Land & property GIS

Every parcel linked to its holder, permits and tax history.

  1. 1Parcel map with land-use layers
  2. 2One click from parcel to title deed
  3. 3Automatic property-tax assessment
  4. 4Full transaction history per parcel
  5. 5Field inspectors update from mobile
City Management · How it works

From first request to final report

  1. 01

    Register

    Parcels, properties and businesses captured once

  2. 02

    Assess

    Tax and fees calculated from the rules

  3. 03

    Bill

    Residents notified by SMS

  4. 04

    Collect

    Paid by mobile money or bank

  5. 05

    Report

    Mayor sees results in real time

Results for our clients

Result 01

Higher own-source revenue

Result 02

Less land-related dispute and fraud

Result 03

Faster, accountable services

Built on one platform

Every Sahan system is built on one platform

So each new module you add feels familiar, shares data and is supported by the same team.

How the platform fits together
  • Multilingual

    Somali, Amharic, English and Arabic, including right-to-left.

  • Role-based security

    Granular permissions, two-factor login, full audit logs.

  • Web + mobile

    Responsive web plus Flutter apps for Android and iOS.

  • Offline-ready

    Field apps keep working without a connection.

  • Payments & SMS

    Mobile money, bank and SMS notifications built in.

  • Dashboards

    Real-time KPIs and exportable reports everywhere.